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We'd Love to Hear from You!

Have a question about an order, a product, or just want to say hello? Our team at JintuShop is here to help. We're passionate about bringing joy to kids and families through safe, fun, and creative toys — and that includes making sure your shopping experience is just as delightful.

Get in Touch

Fill out the form below and we'll get back to you within 1–2 business days. For faster responses, please include your order number if your inquiry is order-related.

Before You Write to Us

You might find a quick answer in our most common topics:

Order status: Check your confirmation email for tracking information
Returns & exchanges: We accept returns within 30 days of delivery for unused items in original packaging
Product safety: All our toys meet CE, ASTM, and EN71 safety standards and are made from non-toxic, child-safe materials
Wholesale & bulk orders: Contact us for special pricing on orders of 20+ units